Refund policy

Returns & Refund Policy

Every Little Box of Mindfulness is prepared for an individual recipient and includes a personalised letter. Because of this, our personalised gift boxes cannot normally be returned or refunded simply because you have changed your mind.

This does not affect your statutory rights.

If your order arrives damaged, faulty, incorrect or not as described, please contact us at moment@littleboxofmindfulness.co.uk with your order number and details of the problem. If possible, please include a photograph so we can resolve things quickly.

Damaged, faulty or incorrect orders

If there is a problem with your order, we will put it right. Depending on the circumstances, this may mean sending a replacement, replacing an individual item or providing a refund.

Under UK consumer law, you may have the right to reject faulty goods and receive a refund within 30 days of receiving them. Your legal rights may continue beyond this period, including rights to a repair or replacement where appropriate.

Refunds

Where a refund is agreed, it will be made to the original payment method. Once we have processed the refund, your bank or card provider may take additional time to show it in your account.

If we ask you to return an item or gift box, we will provide instructions when you contact us.

For any questions about a return, refund or damaged order, please email moment@littleboxofmindfulness.co.uk.